Returns & Exchange Policy

 

We hope that you will love your new sustainable wellies but if something isn’t quite right you have 14 days from receipt of order to exchange or send them back to us for a full refund. 


Returns

Please contact our UK office info@lakelandfootwear.co.uk to request your free return and we will make the necessary arrangements via Hermes drop off or Royal Mail.

We will give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn, with original tags attached.

Please ensure returned items are carefully packed and have return label securely attached.

Please allow 7 days for refund on receipt of returned item.


Exchange

Please contact our UK office info@lakelandfootwear.co.uk to request your free exchange and we will make the necessary arrangements via Hermes drop off or Royal Mail.

Upon receipt of returned item we will arrange your exchange (subject to stock availability).

We ask that items are returned clean, unworn, with original tags attached.

Please ensure returned items are carefully packed and have return label securely attached.

On receipt of returned items, please allow 5-7 days to receive exchange order.

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