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Returns & Exchange Policy

We hope that you will love your new sustainable wellies but if something isn’t quite right you have 14 days from receipt of your order to notify us of your intention to return and then a further 14 days to return them to us. 


All return orders now have a £2.95 return shipping fee which will be deducted from your final refund.

Please contact our UK office info@lakelandfootwear.co.uk to request your return shipping label and we will make the necessary arrangements.

Upon receipt of your returned order we will give you a refund less the shipping return fee of £2.95 by the same method you used to pay.

We ask that items are returned clean, unworn, with original tags attached.

Please ensure returned items are carefully packed and have the return shipping label provided by Lakeland Footwear Ltd, securely attached.

Please allow 7 days for refund on receipt of returned item.


We no longer offer exchanges and advise customers to place a new order for the style, colour and size required.

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